Free delivery on all orders over £50
Returns
We have a 30 day return policy.
To be eligible for a return, you must contact us within 7 Days of receiving your item, it must be in the same condition that you received it, unworn or unused, and in its original packaging.
To start a return, you can contact us at info@bevivi.co.uk. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
For hygiene reasons we do not accept returns on earrings. We also do not offer any refunds on any custom or personalised products.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item, alternatively we are more than happy to exchange once the item is received back and is in satisfactory condition.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
